laky97 Privacy Policy

1. Introduction

This Privacy Policy explains how laky97 ("the platform", "we", "us") collects, uses, stores and protects the personal information of players who register and use the laky97 website, mobile application and associated services. It applies to all players accessing laky97 from Pakistan or otherwise.

When you register on laky97, deposit PKR, place a bet, play a game or contact our support team, you share certain personal data with us. This policy is here to make sure you understand exactly what that data is, what we do with it, who we might share it with, and how long we keep it.

By registering on laky97 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not use the platform. This policy should be read alongside the laky97 Terms and Conditions.

2. Information We Collect

laky97 collects personal information in a few different ways depending on how you interact with the platform. Below is an overview of the main categories of data we collect.

Information you provide directly:

• Your name and date of birth (required at registration for age verification).
• Your mobile number — used as your primary contact and for account security.
• Your payment method details, which may include your JazzCash or Easypaisa registered number, Raast ID, or bank account details depending on the method used.
• Identity documents if you are asked to complete a verification process — such as a copy of a national identity card (CNIC).
• Any information you voluntarily share when contacting customer support, such as messages, screenshots or account queries.

Information collected automatically:

• Device information: the type of device you use (Android, iOS, desktop), browser type and operating system version.
• IP address and approximate geographic location at the time of login or transaction.
• Session data: pages visited, games played, bets placed, time spent on the platform and navigation patterns.
• Transaction records: all deposits, withdrawals, bonus claims and game results associated with your laky97 account.
• Cookie and tracking data — described in more detail in Section 5 below.

3. How We Use Your Data

laky97 uses the personal data collected from players for the following purposes:

• Account creation and management: Your registration details are used to create and maintain your laky97 account, verify your identity and age, and keep your account secure.
• Processing transactions: Your payment method information is used to process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Providing games and services: Session data and game history are used to display your account balance, track your game activity and calculate bonus eligibility and VIP tier progress.
• Customer support: Contact information and your account history allow our support team to assist you with queries, disputes and account issues.
• Platform security and fraud prevention: Device data, IP addresses and transaction patterns are used to detect and prevent unauthorised account access, duplicate accounts and fraudulent activity.
• Responsible gaming: Your gaming activity data is used to monitor for patterns that may indicate problem gambling behaviour, and to apply deposit limits or self-exclusion restrictions that you have set in your account.
• Platform improvement: Aggregated and anonymised usage data is used internally to improve the laky97 platform — improving navigation, fixing bugs and optimising the experience for Pakistan players.
• Communications: If you have opted in, we may use your contact details to notify you about promotions, bonus offers or platform updates relevant to your account. You can opt out of marketing communications at any time through your account settings or by contacting support.

laky97 will not use your personal data for any purpose beyond those listed above without informing you first and, where required, obtaining your consent.

4. Payment Data and PKR Transactions

Because laky97 operates entirely in PKR and processes transactions through Pakistan-based payment platforms, the handling of payment data is an important part of this policy.

When you deposit or withdraw funds using JazzCash, Easypaisa, Raast or bank transfer, you share payment identifiers with laky97 — typically your registered mobile number or bank account number. This data is stored securely and used only to:

• Link your payment method to your laky97 account.
• Process deposits and credit your PKR balance.
• Process withdrawal requests and transfer funds to your registered payment method.
• Verify that deposits and withdrawals are made by the same person who owns the laky97 account, as required under anti-fraud procedures.

laky97 does not store full payment credentials beyond what is necessary for the above. Sensitive payment data transmitted during transactions is encrypted and handled through secure channels. laky97 does not share your payment details with third parties beyond the payment processor involved in executing the specific transaction.

If you request a withdrawal to a payment method different from the one used to deposit, additional identity verification may be required before the transfer is processed. This is a security measure to protect your funds.

5. Cookies and Tracking Technologies

laky97 uses cookies and similar tracking technologies on the website and in the mobile app to make the platform function properly and to understand how players use it.

What are cookies? Cookies are small data files stored on your device when you visit a website. They allow the site to remember information about your session — for example, keeping you logged in, remembering your preferred language, or tracking which pages you visit.

laky97 uses the following types of cookies:

• Essential cookies: Required for the platform to function. Without these, features like login sessions, game loading and the cashier would not work. These cannot be disabled without breaking the platform.
• Performance cookies: Collect anonymised data about how players navigate laky97 — which pages are visited most, where people drop off, and how long sessions last. This data is used to improve the platform.
• Functional cookies: Remember your preferences such as display settings and notification choices so you do not have to reset them on each visit.
• Security cookies: Used to detect and prevent fraudulent activity, duplicate sessions and suspicious login patterns.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use certain parts of the laky97 platform, including the login and cashier sections.

6. Sharing Your Personal Data

laky97 does not sell, rent or trade your personal data to third-party marketing companies or data brokers. Your information is shared externally only in the following specific circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast or your bank as required to process your PKR deposit or withdrawal. Each payment provider operates under its own privacy policy.
• Identity verification services: If account verification is required, relevant identity document data may be shared with a third-party identity verification service. This is done under a data processing agreement that requires the third party to handle your data securely and use it only for verification purposes.
• Game providers: Certain game titles on laky97 are provided by third-party developers. Game session data — such as bets placed and outcomes — may be shared with these providers to run the game and resolve any disputes.
• Legal obligations: laky97 may disclose personal data if required to do so by applicable law, court order, or in connection with an investigation of fraud or other illegal activity. In such cases, only the minimum necessary data will be disclosed.
• Platform operations: Data may be shared with service providers who help operate the laky97 platform under strict confidentiality and data security obligations — for example, cloud hosting or analytics services. These providers act on laky97's instructions and are not permitted to use your data for their own purposes.

In all cases where data is shared with a third party, laky97 takes reasonable steps to ensure that the third party handles your information securely and only for the stated purpose.

7. Data Security

laky97 takes the security of your personal data seriously. The following measures are in place to protect player information:

• Encryption in transit: All data transmitted between your device and laky97 uses industry-standard TLS encryption. This applies to login sessions, game play, and cashier transactions.
• Encrypted storage: Sensitive account data — including passwords and payment identifiers — is stored in encrypted form. Passwords are hashed and are never stored in readable text.
• Two-factor authentication: Available on all laky97 accounts. Enabling two-factor authentication adds a second layer of verification to your login process, significantly reducing the risk of unauthorised access.
• Access controls: Internal access to player data is restricted on a need-to-know basis. Only staff who require access to specific data to perform their job function are granted it.
• Fraud monitoring: Automated and manual monitoring systems are in place to detect unusual account activity, suspicious transactions and login attempts from unrecognised devices.

While laky97 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — use a strong, unique password for your laky97 account and enable two-factor authentication. If you believe your account has been compromised, contact the support team immediately.

8. Data Retention

laky97 retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal or regulatory obligations. In practice, this means:

• Active account data: Retained for the duration of your account's activity on laky97.
• Transaction records: Financial transaction records including PKR deposits, withdrawals and game results are retained for a period required to support audit, dispute resolution and fraud prevention functions. This period is typically several years depending on the nature of the record.
• Identity verification documents: Retained for the period required to satisfy verification obligations and then securely deleted.
• Support communications: Retained for a period sufficient to allow follow-up on ongoing issues and for quality review purposes.
• Closed account data: When an account is closed, personal data is not immediately deleted. Records are retained for a period to handle any outstanding disputes, legal obligations or fraud investigations, after which data is securely deleted or anonymised.

If you would like specific information about how long a particular category of your data is retained, contact the support team with your query.

9. Your Data Rights

As a laky97 player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data laky97 holds about you. We will respond to verified requests within a reasonable timeframe.
• Right to correction: If any personal data held on your account is inaccurate or out of date, you can ask us to correct it. Some corrections — such as updating your registered mobile number — may require identity verification first.
• Right to deletion: You can request that laky97 delete your personal data. This right is subject to exceptions — for example, where data must be retained for legal or fraud prevention purposes. Where full deletion is not possible, we will explain what data must be retained and why.
• Right to restrict processing: In certain circumstances you can ask laky97 to restrict how your data is processed while a query or dispute is being resolved.
• Right to withdraw consent: Where you have given consent for a specific use of your data — such as receiving marketing communications — you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.
• Right to opt out of marketing: You can opt out of marketing emails or notifications at any time through your laky97 account settings or by contacting support.

To exercise any of the above rights, contact the laky97 support team at [email protected]. Please include your registered username and specify clearly what you are requesting so we can process it efficiently.

10. Children's Privacy

laky97 is strictly an adult platform. All games, betting features and services are intended for players who are 18 years of age or older. laky97 does not knowingly collect personal data from anyone under the age of 18.

If we discover or are informed that a player is under 18, the account will be closed immediately and any associated data will be handled in accordance with our data retention policy for closed accounts, with deletion occurring as soon as legally permissible.

If you believe a minor has registered on laky97 or is using an account, please contact the support team immediately so the matter can be investigated and resolved.

11. Changes to This Privacy Policy

laky97 reserves the right to update this Privacy Policy from time to time as the platform evolves, as payment methods change, or as legal obligations require. The date at the top of this page reflects when the policy was last updated.

Where changes are material — meaning they significantly affect how your personal data is collected or used — laky97 will notify registered players through an in-platform notification or via your registered mobile number or contact details before the changes come into effect.

Minor updates that do not affect the core substance of this policy (such as formatting or wording improvements) may be made without a separate notification, but the updated date at the top of the page will reflect the change.

Continued use of laky97 after a policy update has been published constitutes your acceptance of the revised policy. If you disagree with changes, you can request account closure before the changes take effect.

12. Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how laky97 handles your personal information, please contact the support team directly.

Support is available 24 hours a day, seven days a week. You can reach us at [email protected]. When writing about a privacy matter, please include your registered username and clearly state the nature of your query so it can be directed to the right person without delay.

For requests related to data deletion, access or correction, please also include a brief description of what data you are asking about so we can locate the relevant records accurately.